Why does my balance not add up properly?
Spar actively prevents users from joining and creating new challenges that are in bad standing. For all users who join a challenge, Spar makes a temporary $1 authorization to ensure that people hold true to their end of the bargain. However, there are times where people do not pay because of a declined card, and the challenge goes into collections until those people rectify their payment issue. This has downstream effects of causing people who won the challenge to have some of their winnings tied up in collections until the users responsible can pay.
To determine which player has failed to pay, view the completed challenge detail page, look for "card declined" under the player list. Spar will continue to attempt to collect the penalty and that player will be barred from joining or creating any new challenges until the account is in good standing.
If you need assistance for any reason, please reach out to us at firstname.lastname@example.org